Acceptable Use Policy (AUP)
At HostRafiki, we are committed to providing fast, secure, and reliable hosting and services. This Acceptable Use Policy (“AUP”) outlines rules and guidelines for using our hosting services, apps, and tools responsibly. By using HostRafiki Services, you agree to comply with this policy.
Prohibited Activities
You may not use HostRafiki Services to:
- Engage in illegal or criminal activities
- Host or distribute malware, viruses, or malicious code
- Conduct phishing, spamming, or unsolicited mass communications
- Interfere with other users' access or HostRafiki infrastructure
- Upload, post, or share inappropriate or offensive content
Security Obligations
- Users must maintain secure passwords and account information
- Unauthorized access or exploitation of HostRafiki systems is prohibited
- Users must report security vulnerabilities to HostRafiki immediately
Resource Usage
- Users must adhere to plan limits (storage, bandwidth, CPU usage)
- Excessive resource use that negatively impacts other clients is prohibited
- HostRafiki may throttle, suspend, or terminate accounts violating resource policies
Shared hosting accounts may not be used for high-intensity computing tasks, such as cryptocurrency mining or running continuous background scripts that impact server stability for other users.
Email and Communication Rules
- No sending of spam, unsolicited bulk emails, or phishing attempts
- Email accounts must not be used for abusive or fraudulent purposes
- Violation may result in account suspension or termination
All outbound emails must comply with the CAN-SPAM Act and equivalent international regulations.
Compliance with Laws
- Users must comply with all applicable local and international laws
- HostRafiki may cooperate with law enforcement agencies when required
Enforcement and Consequences
HostRafiki reserves the right to:
- Suspend or terminate accounts violating this policy
- Remove content or data that violates the AUP
- Restrict access to services if necessary for network integrity
Violations of this AUP will result in an immediate investigation and may lead to service suspension or termination without refund.
Reporting Violations
If you notice violations of this AUP:
- Email: officialhostrafiki@gmail.com
- Phone: +256 XXX XXX XXX
Or use our Report Abuse form.
Need clarification?
If you have questions about our policies or need help identifying which rules apply to your specific use case, our compliance team is here to help.
Contact Support